Returns, Exchange & Refund Policy
Eligible window: 7 days from delivery. Item must be unused, with original packaging and all accessories.
1) Eligible for Return/Exchange
- Wrong item received, damaged in transit, or manufacturing defect (with unboxing photos where possible).
- Unopened, unused products in original condition.
2) Not Eligible
- Opened/used items, missing accessories, or damaged due to misuse.
- Personal care & hygiene products, perfumes, and customized/personalized goods (unless defective).
- “Final Sale” or clearance items marked non-returnable.
3) How to Raise a Return/Exchange
- Email us at support@shoptzar.in within 7 days with order ID, issue details, and photos/video.
- Our team will approve and arrange pickup or share a return address (depending on pincode/serviceability).
- Please keep original packaging for safe transit.
4) Refund Method & Timeline
- Refunds are issued to the original payment method after quality check at our facility.
- Processing time: typically 5–7 working days from QC completion. Bank timelines may vary.
- For COD orders, refund will be via UPI/bank transfer after confirmation.
5) Shipping Fees
- If the return is due to our error (wrong/defective item), return shipping is on us.
- For change-of-mind returns, shipping charges (if any) are non-refundable and return pickup may be chargeable.
6) Exchanges
Subject to stock availability, we can exchange for the same product/model. If unavailable, we’ll offer a refund or store credit.
7) Order Cancellations
- Cancel before dispatch for a full refund. Once shipped, please raise a return request after delivery.
- We may cancel orders for pricing errors, suspected fraud, or unserviceable addresses. Full refunds will be issued.
8) Damages During Transit
If your package arrives damaged, please share unboxing photos/videos within 48 hours so we can file with the courier and resolve quickly.
9) Contact
Returns & support: 📧 support@shoptzar.in